1. How to request a refund
Contact official NeuroSK support and provide the purchase email, edition, approximate payment time and method, plus a short description of the issue. Never send full card details, CVV/CVC, seed phrases or private keys.
2. Cases where a refund is normally justified
- payment is confirmed but the license or download link was not delivered and support cannot restore delivery;
- a confirmed duplicate charge occurred for the same purchase;
- a technical error delivered the wrong paid plan and the issue cannot be corrected properly;
- a material technical issue on a stated supported configuration prevents use and remains unresolved after reasonable diagnostics.
3. Requests after delivery and activation
After a license key has been delivered, and especially after activation, requests are reviewed individually based on the reason, digital access already provided and mandatory applicable law. Changing your mind, violating a game rule or receiving a third-party account sanction does not by itself establish a NeuroSK technical defect.
This policy does not waive rights that cannot lawfully be limited by agreement.
4. Compatibility
Before purchase, review the stated system and hardware requirements. If an issue is caused by a Windows, driver, game or anti-cheat update, support may first provide current diagnostics or a compatible solution. If stated compatibility is materially unavailable and no solution is found, that is considered when reviewing a refund.
5. Refund method
Where possible, an approved refund is sent through the same payment channel used for the purchase. The time required for funds to appear after approval depends on the bank, network and payment provider.
Where a provider performs currency or digital-asset conversion, the amount ultimately received in another currency or asset may differ because of the provider’s exchange rate and fees, which NeuroSK does not control.
6. Disputes and abuse
During an active chargeback or payment dispute, the related license may be temporarily suspended while the transaction is investigated. Attempts to obtain a refund while retaining active paid access may be treated as abuse.
For delivery or activation errors, contacting support first is usually the fastest route to a resolution.